June 28th, 2010 → 1:09 pm @ Josh Andrews
The good news: we’re not going to tell you that you’re holding the phone the wrong way.
We’re hearing from some folks having trouble with the Public Radio Player after upgrading to the new iOS4. It seems that most cases are associated with the initial launch of the app either after upgrading the OS or installing it for the first time onto your phone.
This is due to a data syncing issue – the app is trying to access new content (stream and episode info, schedules, etc.) from our servers, and that needs a fast internet connection. If you’re having problems on cellular 3G or Edge connections, try relaunching the Player while on a strong wifi connection. It might take a little longer to load, but after that things should work fine on both cellular and wifi.
Why then, you may ask, are some iPod Touch users also having a problem, when their devices *only* work on wifi? Our own tests on the iPod suggest this, too, is a connectivity issue. iPod Touches have a history of problems with some wifi networks, even when the wifi indicator shows full connectivity. If you want to check the speed of your wifi connection, you can download the free Speedtest.net app.
And to address the root of this issue — the amount of time it takes for the app to sync — the PRX tech team is working on a fix. Thanks for your patience, and please contact us if the problems persist.